Shipping Policy – Ratlam’s Heritage
At Ratlam’s Heritage, we are committed to delivering fresh and high-quality snacks across India in a timely and efficient manner.
1. Delivery Coverage
We currently offer Pan India shipping, delivering to most locations across the country.
2. Shipping Charges
- A flat shipping fee of ₹50 is applied to all orders below ₹399
- Free shipping is available on orders above ₹399
3. Order Processing Time
- All orders are processed within 0–1 business days
- Orders are usually dispatched on the same day or the next business day
4. Estimated Delivery Time
- Delivery typically takes 3–7 business days after dispatch
- Delivery timelines may vary depending on your location and courier service availability
5. Courier Partner
We ship orders through reliable logistics partners such as Shiprocket to ensure safe and timely delivery.
6. Cash on Delivery (COD)
- Cash on Delivery (COD) is available for eligible orders
- Additional charges may apply (if applicable)
7. Delivery Delays
- While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Remote or hard-to-reach locations
- Weather conditions or unforeseen circumstances
- Courier partner delays
📌 Ratlam’s Heritage is not liable for delays caused by third-party courier services.
8. Lost or Undelivered Orders
- In case your order is lost in transit or not delivered, we will:
- Reship the order at no additional cost, or
- Provide a full refund, depending on the situation
9. Incorrect Address
- Customers are responsible for providing accurate shipping details
- We are not responsible for delays or losses due to incorrect or incomplete addresses
10. Contact Us
For any shipping-related queries, please contact us at:
📧 ratlamsheritage@gmail.com
By placing an order with us, you agree to the terms of this Shipping Policy.