Last Updated: June 21, 2026
Ratlam’s Heritage (“we,” “our,” “us”) operates the website ratlamsheritage.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase from us.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via our payment gateway partners – we do not store your card or UPI details on our servers)
- Order history and preferences
- Any information you provide when contacting customer support
1.2 Information Collected Automatically
When you browse our Site, we automatically collect certain information through cookies and similar technologies, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Referring website
- Approximate geographic location (city/region level)
1.3 Information from Third Parties
If you interact with us through Instagram, WhatsApp Business, or other social platforms, we may receive limited information from those platforms in accordance with their respective privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Communicate with you about your order status, shipping updates, and delivery confirmations
- Respond to your customer service inquiries and support requests
- Send you promotional offers, festive discounts, and product updates (only if you have opted in)
- Improve our Site, products, and customer experience
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations under Indian law
3. Cookies and Tracking Technologies
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember items in your shopping cart
- Understand how you use our Site so we can improve it
- Show you relevant content and offers
- Measure the effectiveness of our marketing campaigns
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, such as cart functionality.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Shipping and logistics partners – to deliver your orders to you
- Payment gateway providers – to process your payments securely
- WooCommerce and hosting service providers – who help us operate the Site
- Email and SMS service providers – for order updates and (opt-in) marketing communications
- Government or law enforcement authorities – when required by applicable Indian law, court order, or legal process
All third-party service providers we work with are contractually obligated to protect your data and use it only for the purposes we specify.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption on our checkout pages and secure storage of customer data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements under Indian law
- Resolve disputes and enforce our agreements
Order and transaction records are typically retained for a minimum of 8 years in accordance with Indian tax and accounting regulations.
7. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or messaging us directly
- Withdraw consent for data processing where consent was the basis for processing
To exercise any of these rights, please contact us at ratlamsheritage@gmail.com.
8. Children’s Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page will reflect the most recent changes. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, where applicable.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Ratlam’s Heritage 318/C, Ward No. 8, Radha Krishna Mandir Ke Paas, Ratlam, Madhya Pradesh – 457001. Email: ratlamsheritage@gmail.com Website: ratlamsheritage.com